Frequently Asked Questions

IQwork.ai is an intelligent business solutions platform that leverages artificial intelligence to streamline and optimize your business operations. We provide AI-powered services including bookkeeping, inventory management, CRM, executive assistance, customer support, and data analytics.

Our AI solutions automate repetitive tasks, provide real-time insights, predict trends, and enable smarter decision-making. This reduces manual errors, saves time, cuts costs, and allows your team to focus on strategic initiatives rather than routine tasks.

IQwork.ai is designed for businesses of all sizes, from startups to enterprises. Whether you're in retail, e-commerce, professional services, manufacturing, or any other industry, our customizable solutions can be tailored to meet your specific needs.

Yes, we take data security very seriously. We employ industry-standard encryption, secure data storage, and comply with relevant data protection regulations. Your business data is protected with enterprise-grade security measures.

IQwork supports 70+ languages across our Executive Assistant, Customer Support, and Voice Assistant services. This includes major languages like English, Spanish, French, German, Mandarin, Japanese, and many more. We can accommodate your specific language requirements based on your customer base and business needs.

Yes, IQwork.ai is designed to integrate seamlessly with popular business tools and platforms. We support integrations with common accounting software, CRM systems, e-commerce platforms, and more. Custom integrations can also be developed for your specific tech stack.

Our bookkeeping solution automatically categorizes transactions, reconciles accounts, generates financial reports, and identifies anomalies. It learns from your business patterns to provide increasingly accurate and insightful financial tracking over time.

Our AI analyzes sales patterns, seasonal trends, and market data to predict optimal stock levels. It can automatically alert you to reorder points, identify slow-moving items, and suggest inventory optimization strategies to reduce carrying costs while preventing stockouts.

Yes, our AI-powered customer support operates 24/7, providing instant responses to customer inquiries across multiple channels. For complex issues, the system can seamlessly escalate to human support when needed.

The IQwork AI Voice Assistant automates voice-based workflows to reduce manual work and improve customer experience. Key capabilities include:

• Customer intake & FAQs: Answer common questions and start intake flows.
• Status updates: Provide shipping, order, and refund status.
• Appointment management: Schedule, reschedule, and cancel appointments with your calendar.
• Live agent transfer: Escalate complex calls to a human agent when needed.
• Business info: Give hours, directions, and other essential details.

Any organization that relies on administrative or customer-service staff can benefit. Typical examples include real estate, property management, automotive sales, law firms, medical offices, leasing, and many service businesses. We focus on automating routine tasks so your team can work on higher-value activities.

Yes. IQwork supports 70+ languages so you can serve a diverse customer or patient base.

Absolutely. We provide a selection of natural-sounding voices so you can match tone and personality to your brand.

Yes—when required. For Covered Entities or Business Associates we offer:

• HIPAA-compliant hosting options on major cloud providers (GCP, Azure, Oracle Cloud, AWS).
• Business Associate Agreement (BAA) to formalize our responsibilities for protecting PHI.
• Implementation of technical and administrative safeguards, including access controls and encryption, as part of deployment.

Pricing is customized based on your specific needs, business size, and the services you choose. We offer flexible pricing models including monthly subscriptions and enterprise packages. Contact us for a personalized quote tailored to your requirements.

Our standard implementation has three steps:

• Discovery: We meet (virtual or on-site) to learn your workflows and integration needs.
• Implementation planning: We deliver a customized plan with tech recommendations and outcomes.
• Deployment & training: We handle integration, configuration, and staff training.

It depends on scope and integrations; typical deployments take 4–6 weeks.

Common requirements include:

• Calendar access (Google Calendar, Outlook, etc.) if scheduling is needed.
• Business phone number and messaging/CRM integration points.
• Core content: FAQs, policies, and process/workflow documentation.

Send updates to our support team. We aim to reflect changes in the assistant's knowledge base within 24 hours.

We offer demo sessions to showcase our capabilities and help you understand how IQwork.ai can benefit your business. Contact us to schedule a personalized demo and discuss trial options for your specific use case.

We provide comprehensive onboarding, training materials, documentation, and ongoing support. Our team is available to help you maximize the value of our platform through regular check-ins, updates, and responsive customer service.

No, our platform is designed to be user-friendly and intuitive. While we offer advanced features for technical users, the core functionality can be used effectively without specialized technical knowledge. We provide training and support to ensure your team can use the platform confidently.

Yes, our AI solutions are highly customizable. We can tailor workflows, terminology, response patterns, and integration points to match your specific business processes and requirements. The AI also learns and adapts to your unique business patterns over time.

We maintain high-availability infrastructure with redundancy and backup systems to minimize downtime. In the rare event of an outage, our team works immediately to restore service. We also provide status updates and maintain service level agreements for enterprise clients.